Frequently Asked Questions

When will my order ship?

Orders will ship within two business days. For more information about transit times, please visit our shipping page.

Can I place my order via telephone?

Yes, call our customer service department at 888-959-3789.

What payment methods do you accept?

Visa, Mastercard, American Express, and Discover.

Can I register my tax-exempt status with you?

To acquire tax-exempt status, you must first create an account by visiting our Tax-exempt registration page.. Once your account has been activated and you have submitted your required documentation, we will process your application within one business day and notify you via email when your tax-exempt status is active. Incomplete applications will not be processed, please await your confirmation email to ensure your tax-exempt status is complete. All orders placed, after approval, will not incur any tax charges.

When will my order arrive?

Orders will ship within two business days. Time in transit varies by location. Please refer to our shipping page, for detailed information to your shipping location. Additionally, tracking information will be emailed upon shipment.

How do I modify or cancel an order I just placed?

Please contact us at 888.959.3789, and we will make every effort to adjust your order.

Do you have a printed catalog you can mail me?

To ensure consistently low prices, our catalog is available only online at Napkins.com.

Do you ship internationally?

Not at this time. We are only able to ship to the 48 contiguous US States.

What is your return policy?

Unopened cases of product can be returned within 30 days. Please see our shipping and returns page for details

May I contact you with additional questions?

To reach us please: Email: Customer Service at customer.service@napkins.com

Phone: 888-959-3789 M-F 9:00 AM to 5:30 PM EST

Fax: 815-846-8799

Mail: Napkins.com
1151 E. Laraway Rd.
Suite 100
Joliet, IL 60433